Refund Policy

At Near Me Utility, we strive to ensure that our customers are fully satisfied with the electric and natural gas services we provide. If for any reason you are not satisfied with the services rendered, we offer a 30-day refund policy to give you peace of mind. This policy outlines the terms and conditions under which refunds may be requested within 30 days of the service date.

Please read this policy carefully. By using our services, you agree to the terms set forth in this document.

1. Eligibility for Refunds

You are eligible to request a refund under the following conditions:

  • Service-Related Issues: If the services provided were not completed as agreed, or if there was a failure in the service due to our error, you may request a refund.

  • Service Failure: If the work done does not meet the expected standards or is incomplete, and the issue is due to our fault, a refund may be issued.

  • Customer Cancellation: If you cancel a service before the work has been started, you are eligible for a full refund.

2. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • Change of Mind: If you decide not to proceed with the service after it has been scheduled or partially completed, no refund will be issued.

  • Customer Error: If an issue arises due to incorrect information or failure to provide necessary access to your property, you will not be eligible for a refund.

  • Third-Party Costs: Any costs or services provided by third parties, such as materials, permits, or external contractors, are non-refundable.

3. How to Request a Refund

To request a refund within 30 days of service completion, please follow these steps:

  1. Contact Us: Reach out to our customer service team via phone at +1 (888) 469-4174 or email at support@nearmeutility.com within 30 days from the service date.

  2. Provide Service Details: When contacting us, please include your service details, such as the service date, a brief description of the issue, and any supporting documentation (e.g., photographs, receipts).

  3. Review of Request: We will review your refund request and determine if you are eligible. If eligible, we will process the refund.

4. Refund Processing

If your refund request is approved, we will process the refund within 10–15 business days. Refunds will be issued using the original payment method (credit card, bank transfer, etc.).

5. Changes to the Refund Policy

Near Me Utility reserves the right to update or modify this 30-Day Refund Policy at any time. Any changes to this policy will be posted on our website, and the updated policy will apply to services provided after the date of posting.

6. Contact Information

If you have any questions regarding this policy or would like to request a refund, please contact us at:

Near Me Utility
📞 +1 (888) 469-4174
✉ support@nearmeutility.com
📍 513 N Broad St, Middletown, DE 19709, USA

Scroll to Top